The 7 best Fireflies alternatives in 2026

Short answer. Four/Four is best for teams that want customer evidence across product, CS and engineering, combining meetings with tickets and chats. Gong is best for sales coaching and forecasting. Otter.ai is best for low-cost transcription. Fathom is best for a generous free notetaker. Granola is best for bot-free notes. Avoma suits revenue teams who want notes and coaching in one tool, and Dovetail suits UX research teams.

Fireflies alternatives compared

Prices are per user per month, billed annually, as listed on each vendor's pricing page on 18 October 2026.

Why people look for Fireflies alternatives

Most teams look for a Fireflies alternative because they have outgrown meeting-by-meeting notes, not because Fireflies is a poor notetaker. The common reasons are cost that is hard to predict, because AI features such as AskFred draw on monthly AI credits that don't roll over. Conversation intelligence and sentiment are on Business plans and above. Some reviewers report weaker accuracy with accents and cross-talk. And product and CS teams find that Fireflies only sees meetings. In Four/Four's own sales conversations, Fireflies users most often describe feedback split across Intercom, Fireflies, HubSpot and spreadsheets, with someone combining summaries and personal notes by hand to get the full picture.

Why not just give Claude every transcript?

Many teams try connecting Claude or ChatGPT to their notetaker's MCP and asking about all their customers. It works for a few meetings but costs far more at scale, because the model reads every full transcript on every question. In a controlled test on Four/Four's own data, answering "What are the top pains for people with a Product persona?" from all 326 matching transcripts took about 2.86 million tokens. Answering it from Four/Four's 1,227 extracted insights took about 194,000, 14.8 times fewer, and both routes put the same four pains at the top. On Claude Opus 5.5 that is about $11.44 against $0.78 for one question, and about $22 against $1.37 once you add three follow-ups. The transcripts also came to nearly three times a 1 million token context window, so most clients quietly drop data. This applies to any tool whose MCP returns raw transcripts, so it is worth testing whichever alternative you pick. Read the full test and method.

How we evaluated

• Data sources. Meetings only, or tickets, chats, emails and CRM data too.
• Analysis depth. Per-meeting summaries, or themes across hundreds of conversations.
• AI and MCP access. What Claude or ChatGPT can retrieve, whether answers link to the source, and how many tokens a question across customers costs.
• Integrations. CRM, helpdesk and product tools such as Jira and Productboard.
• Pricing transparency. Whether prices are public and how cost grows with more users.
• Who it serves. The teams each tool is built for.

The best Fireflies alternatives

1. Four/Four

Four/Four is a voice of customer platform that turns meetings, support tickets, chats and emails into themes and evidence for product, CS, engineering and AI assistants.

Best for. Companies that want every team to act on what customers say, not only the people on the call.

Key strengths

• Extracts jobs, pains, needs and feature requests from every conversation and clusters them into topics without preset keywords.
• Combines Fireflies, Gong, Teams and Zoom meetings with Zendesk, Intercom and ServiceNow tickets, linked to Salesforce, HubSpot or Dynamics 365 accounts.
• MCP server returns insights, topics, CRM records, issues and transcripts across all sources, and links evidence to Jira and Productboard so engineers can check code against customer need.
• Answers questions across customers from extracted insights, using 14.8 times fewer tokens than reading raw transcripts in Four/Four's own test.

Limitations

• Not a sales coaching or forecasting tool. Pair it with Gong or similar for rep coaching.
• Pricing by content processed means estimating your conversation volume up front.

Pricing model. Content processed, no per-seat fees. Free trial available.

Integrations. Fireflies, Gong, Chorus, Avoma, Salesforce, HubSpot, Zendesk, Intercom, Jira, Productboard, Claude, ChatGPT and more.

Already on Fireflies? Four/Four connects to it, so you can keep your notetaker. Four/Four + Fireflies

2. Gong

Gong is a revenue intelligence platform that records sales calls, coaches reps and forecasts deals.

Best for. Sales organisations that want coaching, deal visibility and forecasting in one place.

Key strengths

• Deep sales call analysis, with talk ratios, trackers and AI call review.
• Revenue Graph links calls, emails and messages to deals.
• Forecasting and pipeline tools built for revenue leaders.

Limitations

• Organised around accounts, deals and reps, so product themes across customers are hard to see.
• Per-user licences make access for product, CS and engineering expensive, and its MCP returns summaries rather than transcripts.

Pricing model. Per user plus a platform fee, not published. Gong pricing

Integrations. Salesforce, HubSpot, Dynamics 365, Zoom, Teams, Slack and a large partner marketplace.

3. Otter.ai

Otter.ai is an AI notetaker known for live transcription and captions.

Best for. Individuals and small teams who want affordable transcription.

Key strengths

• Live transcription and captions during meetings.
• AI Chat across meetings, and an MCP server even on the free plan.
• Low entry price, with paid plans from $8.33 per user a month.

Limitations

• AI Chat queries are capped per user per month (20 on free, 50 on Pro, 200 on Business).
• Meetings only, with no ticket or chat analysis.

Pricing model. Per user. Basic free, Pro $8.33, Business $19.99, Enterprise custom. Otter pricing

Integrations. Zoom, Google Meet, Teams, Salesforce, HubSpot and Zapier.

4. Avoma

Avoma combines AI meeting notes with conversation and revenue intelligence add-ons.

Best for. Revenue and CS teams that want notes, coaching and deal insight from one vendor.

Key strengths

• Only recorder seats are paid, while viewers and collaborators are free.
• Conversation intelligence add-on with AI scorecards, topic trackers and Ask Avoma across conversations.
• 14-day trial with all add-ons, no card needed.

Limitations

• Coaching and revenue features are paid add-ons, so the full cost per seat adds up.
• Built around revenue workflows rather than product evidence.

Pricing model. Per recorder seat, from $19 a month on annual billing, plus add-ons from $29. Avoma pricing

Integrations. Salesforce, HubSpot, Zoom, Teams, Google Meet and dialers.

5. Fathom

Fathom is an AI notetaker with an unusually generous free plan.

Best for. Individuals and teams who want reliable free summaries.

Key strengths

• Free plan with unlimited recordings, transcripts and instant summaries.
• Choice of bot or bot-free capture (bot-free in beta).
• Business plan adds CRM field sync, deal view and AI scorecards, plus a public API and MCP.

Limitations

• Team search and collaboration need a paid plan.
• Meetings only, with no cross-source themes for product teams.

Pricing model. Per user. Free, Team $15, Business $25 on annual billing, Enterprise on request. Fathom pricing

Integrations. Zoom, Google Meet, Teams, Salesforce, HubSpot and Slack.

6. Granola

Granola is a bot-free notetaker that improves the notes you write yourself.

Best for. People who dislike meeting bots and like to take their own notes.

Key strengths

• Records device audio, so no bot joins the call.
• AI chat within and across meetings.
• MCP access on every plan.

Limitations

• Free plan keeps only 30 days of meeting history.
• Built for personal and team notes, not analysis across customers.
• It is legal requirement to let people know you are recording them.

Pricing model. Per user. Basic free, Business $14, Enterprise $35 a month. Granola pricing

Integrations. Google Calendar, Outlook, Slack, Notion, HubSpot, Attio, Affinity, Claude and ChatGPT, with Zapier for others.

7. Dovetail

Dovetail is a research repository for analysing interviews, studies and other qualitative data.

Best for. UX research teams that run structured studies.

Key strengths

• Strong tagging, highlights and synthesis for research projects.
• Bulk import of video, transcripts and documents.
• Free plan to get started.

Limitations

• Organised around research projects, so ongoing sales and support conversations need manual import.
• Enterprise pricing isn't published.

Pricing model. Free plan, Enterprise on request. Dovetail pricing

Integrations. Slack, Teams, Salesforce, HubSpot, calendar sync and an API.

Best Fireflies alternative by use case

Best for product teams

Four/Four, because it turns meetings and tickets into topics with counts and quotes, and sends them to Jira and Productboard.

Best for sales coaching

Gong, because coaching, deal review and forecasting are its core.

Best for customer success

Four/Four, because it combines calls with support tickets per account to show churn risks. Avoma is a good choice if you mainly want call notes with free viewer seats.

Best free option

Fathom, because its free plan includes unlimited recordings and summaries.

Best for AI assistants

Four/Four for questions across all customers and sources. Otter.ai and Granola for MCP access to your own meetings on a free plan.

How to choose a Fireflies alternative

1. Write down the question you need answered. "What happened in this meeting?" needs a notetaker. "What are customers asking for?" needs a voice of customer platform.
2. List every source of customer feedback. Meetings, tickets, chats, emails and surveys. Check which tools can take them all in.
3. Count who needs access. Per-seat pricing grows with every product, CS and engineering user.
4. Test the AI access. Connect Claude or ChatGPT and ask a real question across all your customers. Check whether answers link back to the source, and look at how many tokens the question used.
5. Check you can keep your history. Make sure past meetings can be imported, so you don't start from zero.

FAQ

Is there a free alternative to Fireflies?

Yes. Fathom, Otter.ai, Granola and Dovetail all have free plans. Fathom's is the most generous for meeting notes, with unlimited recordings. Four/Four offers a free trial rather than a free plan.

Can I switch from Fireflies without losing my meeting history?

You may not need to switch. Four/Four connects to Fireflies and can import past meetings, so you keep Fireflies for notes and gain analysis across all your history. If you move notetaker, export transcripts from Fireflies first.

What is the best Fireflies alternative for product managers?

Four/Four is built for product managers. It extracts feature requests and pains from meetings and tickets, groups them into topics with counts by segment, and links them to Jira and Productboard issues.

Which Fireflies alternatives have an MCP server?

Four/Four, Otter.ai, Granola, Fathom, Avoma and Gong all offer MCP access in some form. They differ in detail. Four/Four returns insights, topics and CRM records across sources, while notetakers return meeting transcripts and summaries.

Is it cheaper to use Claude with my notetaker's MCP than a voice of customer tool?

For a few meetings, yes. For questions across hundreds of customers, usually not. In Four/Four's own test, one question cost about $11.44 in Claude input tokens from raw transcripts and $0.78 from Four/Four insights, with the same answer. Every follow-up re-reads the transcripts, so the gap grows.

Is Gong a good Fireflies alternative?

For sales teams that want coaching and forecasting, yes. For notes across the whole company, Gong's per-user pricing makes it costly, and its analysis centres on deals rather than product themes.

Can I use more than one of these tools together?

Yes. A common setup is Gong for sales calls, Fireflies or Fathom for other meetings, and Four/Four to combine them with support tickets into one set of themes.

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