What's inside?
Ask your data anything
Context-aware AI that knows your conversations, insights, and CRM data. Ask follow-up questions, compare segments, draft PRDs, generate presentations - all backed by real customer evidence with citations you can verify.
- Natural language Q&A grounded in real customer conversations
- Specialized analysts for accounts, topics, labels, and more
- Team-curated prompt catalogs for CS, Product, and Marketing
Every conversation analysed with structured frameworks
Four/Four goes beyond transcription and summaries. It extracts structured insights using proven frameworks - identifying customer pains, impacts, unmet needs, proposed solutions, and feature requests across every call, email, ticket, and chat. Every conversation is scored for emotional tone and the specific value it delivers - so you see not just what customers say, but how it felt and what it's worth to them.
- Extracts jobs, pains, needs, solutions, and feature requests automatically
- Every insight links back to the exact moment in the conversation
- Scores emotion, effort, and value using industry-standard frameworks
- Trained on both B2B and B2C methodologies
Automate actions on every conversation and insight
Build visual automation flows that react to your customer data in real time. Apply labels, generate topic models, ask AI questions, and route results to your team - without writing code.
- Trigger on new conversations, insights, or a schedule
- AI-powered conditional routing and analysis within flows
- Output to Slack, Email, Jira, webhooks, or update labels and topics
AI-generated themes with citations across every conversation
Four/Four groups your insights into coherent topics - revealing feature requests, objections, complaints, and opportunities that span hundreds of conversations. Every topic links to the accounts and commercial data behind it, so you can see who is saying what and why it matters.
- Cluster insights into topics automatically using AI
- See which account types, roles, and industries raise the same themes
- Compare topic models across segments and time periods
Track how feedback changes over time
Build custom dashboards that track insight trends across segments. Compare cohorts side-by-side and spot shifts in customer sentiment before they become problems.
- Multi-series time-series charts with trend lines
- Group by day, week, or month across any segment
- Click any data point to drill into the underlying insights
Turn insights into tracked issues
Close the loop from customer feedback to product action. Four/Four identifies potential issues from your insights and helps you track them through to resolution. With our deep Jira Product Discovery integration, evidence flows directly into your initiatives and ideas automatically.
- AI suggests issues from untracked customer insights
- Link directly to Jira tickets
- Quality scoring and status tracking
See every account's full conversation history
Get a single view of every account your team has spoken with. See which accounts are raising the same topics, track conversation volume, and drill into insights by account.
- Unified view across Salesforce, HubSpot, and Microsoft Dynamics
- Per-account insight and conversation counts
- Filter by owner, type, CRM source, and custom fields
Never miss a meeting again
Four/Four's notetaker joins your scheduled meetings automatically, capturing every conversation so your team can focus on the discussion instead of taking notes.
- Auto-joins your Google Calendar and Outlook meetings
- Records and transcribes with speaker identification
- Insights extracted automatically after every call
Connected to every tool your team uses
Four/Four ingests conversations and data from across your entire stack - calls, emails, tickets, chat, and CRM. Insights flow back into the tools your team already uses, so nobody needs to change how they work.
- CRMs: Salesforce, HubSpot, Microsoft Dynamics
- Calls: Zoom, Teams, Meet, Gong, Aircall, RingCentral, and more
- Tools: Jira, Productboard, Slack, Zendesk, Intercom, Zapier
Connect Four/Four to Claude, ChatGPT, and other AI agents
Four/Four exposes a native MCP server so AI agents like Claude and ChatGPT can query your customer intelligence directly - no custom integration needed.
- Model Context Protocol (MCP) server built in
- Search conversations, insights, accounts, and contacts from any AI tool
- Ground your AI workflows in real customer data
Sensitive data, handled automatically
Every conversation is automatically screened for personally identifiable and payment information before your team ever sees the transcript. Financial and health identifiers, government IDs, and contact details are each masked to their own sensitivity tier, so only the right people can unmask the right data - and you decide how long any of it is kept.
- Automatically and masks SSNs, credit cards, IBANs, passports, and more
- Customizable, role-gated permissions control who can unmask what
- Remove transcripts and insights on your schedule
One login, managed centrally
Your team signs in with the identity provider you already use for everything else. Access follows the policies your security team already manages - no new password to provision, rotate, or forget when someone joins or leaves.
- SSO via Google, Microsoft, and Okta
- Centralized provisioning, access reviews, and offboarding
- No separate password for your team to manage