Chorus

Four/Four imports your Chorus recordings and transcripts, combining them with conversations from every other channel - calls, emails, tickets, and chat. While Chorus excels at sales call capture, Four/Four applies cross-channel analysis using structured frameworks like Jobs-to-be-Done, extracting customer pains, needs, solutions, and feature requests that span beyond any single call.

With Chorus data in Four/Four, you can cluster themes across hundreds of sales conversations using topic sets, link insights to CRM data from Salesforce, HubSpot, or Dynamics, and use the AI Analyst to ask questions like "What objections come up most in enterprise deals?" - getting answers grounded in real transcripts. Workflows can automatically alert your team when specific patterns emerge in your Chorus calls.