Slack

Capture customer interactions

Have private Slack channels for each customer? Instantly capture and organize entire conversations or specific threads from these channels. Four/Four turns your real customer interactions into structured conversations and actionable insights - so you never lose valuable feedback.

Analyze in Slack

Ask questions and get instant answers from your Four/Four analyst, right in Slack. Quickly surface insights, explore data, and refine your search - no need to leave your chat.

Powerful workflow

Automatically send important insights, notifications, and updates straight to your chosen Slack channels. Four/Four's Workflows feature lets you build visual automation flows that route insights through AI analysis and post results directly to Slack - triggered by new conversations, new insights, or on a schedule. Notifications ensure each channel receives only the updates relevant to that team's function and priorities. Direct links to your relevant content or CRM records keep everything inside Slack.