Outlook

Connect an Outlook or Microsoft 365 mailbox and Four/Four automatically captures customer email threads as conversations. Every reply in a thread is synced, cleaned of signatures and quoted history, and analysed alongside your calls, meetings, and tickets.

Every email thread is analysed for structured insights - pains, needs, solutions, and feature requests - and linked to the account and contact that sent it. Use topic sets to see which themes show up across email versus calls, and the AI Analyst to ask questions grounded in real customer correspondence, not just summaries.

Combined with Workflows, route insights from email threads to Slack, Jira, or your CRM the moment they're captured. Looking for the meeting-notetaker and SSO side of Microsoft? See our Microsoft 365 integration .