Aircall

Four/Four's Aircall integration imports your phone calls automatically, transcribing and analysing every conversation alongside your video calls, emails, and support tickets. Phone conversations are often the richest source of unfiltered customer feedback - Four/Four ensures that voice of the customer isn't lost in a call log.

Every Aircall conversation is analysed for structured insights - jobs, pains, needs, solutions, and feature requests - and linked to your CRM data. Use topic sets to identify themes across phone conversations, Monitor dashboards to track call trends over time, and the AI Analyst to query what your customers are saying on calls. Workflows can automatically route call insights to Slack, Email, or Jira based on the content discussed.