Dynamics 365
Customer Relationship Management
Our Microsoft Dynamics 365 integration brings your CRM data, including contacts, accounts, and opportunities, directly into Four/Four. This unified view connects the insights uncovered in your conversations directly to the accounts and opportunities that drive revenue. Giving your team the commercial context to turn customer intelligence into action. With your CRM data and conversation analytics aligned, you can see exactly where customer needs meet business opportunity, and make faster, more confident decisions as a result.
Dynamics 365 Customer Service
Our integration with Dynamics 365 Customer Service imports your support tickets and cases into Four/Four, enriching your analytics with written customer feedback alongside spoken conversations. This combined view surfaces recurring themes across both written and spoken feedback, giving product and support teams the evidence they need to prioritise improvements, align on what customers are actually saying, and build with confidence. Spend less time manually sifting through tickets and more time acting on what they reveal.
Accounts & Predictive Intelligence
Four/Four's Accounts feature aggregates your Dynamics 365 data into a unified view - showing per-account insight and conversation counts, sortable and filterable by owner, type, and custom fields. Predictive Intelligence uses machine learning to score which opportunities and contacts are most similar to your best customers, helping you identify patterns and prioritise outreach based on real conversation data.
Call Records
Four/Four can import phone call records from Dynamics 365, adding your logged voice interactions to the broader pool of customer feedback available for analysis. By incorporating these records alongside every other feedback source, Four/Four ensures no voice of the customer is lost - automatically surfacing patterns across your spoken interactions so your team can identify opportunities and address issues without manually reviewing individual calls. Every conversation becomes part of your customer intelligence, not just a log entry.